Frequently Asked Questions

Keeping you in the know so you know.

TERMS OF SERVICE

By using the 3D Homestead website and/or purchasing services from us, you agree to the terms of service set forth in this Agreement. We reserve the right to change or modify the provisions of this Agreement at any time. You should check this Agreement periodically for changes. If you do not agree to our terms of service, you should not use our website or purchase our services. By using this website and/or purchasing services from us, you agree to be legally bound and abide by these Terms of Service, just as if you had signed a written legal agreement.

FAQ

When you purchase a photo package from 3D Homestead, you are actually purchasing a block of time for our photographer to shoot your home. You are not buying a specific number of images. That it is why it is imperative that your home be photo-ready and our photographer is allowed to begin working immediately once they arrive at your property.

Because we shoot multiple homes each day, it is important that your property be photo-ready. In order to service all of our clients in a professional manner, your appointment includes a specific amount of time for your photo session and an estimated number of images. Your home will be shot AS-IS. The property must be photo-ready when we arrive. We do not provide any cleaning, moving or home staging services. Failure to have your home photo-ready may impact the number of photographs taken. Your appointment includes a specific amount of time for the photo session and an estimated number of images.

For photography photo shoots, aerial drone services, and video services, we will email you an electronic invoice. You may pay your electronic invoice with any major credit card and PayPal. We accept Visa, MasterCard, American Express and Discover. Payment must be received in full after your appointment scheduled and confirmed. We do not accept checks.

3D Homestead offers real estate photography in DFW area. Our local service area includes all properties that are located less than 40 miles from intersection Hwy-635 & Hwy-35. Properties located outside our local service area will incur a travel fee. If guest parking or free street parking is unavailable, clients will be responsible for any parking fees incurred by photographers to park in a nearby parking lot.

Cancellations and Reschedules

If you need to cancel or reschedule your appointment, we request at least 48 hours notice via our contact form on this website. You will receive a cancellation confirmation email from us within 24 hours. If you do not receive a cancellation confirmation email from us, that means we did not receive your cancellation request and your appointment is still reserved. Please call us immediately. If you give less than 24 hours notice, you will be charged a $50.00 cancellation fee. There is no cancellation fee for rescheduling your shoot due to bad weather. If you repeatedly cancel or reschedule appointments, we will require a $100.00 non-refundable security deposit to reserve your next photo shoot.

If you do not show up for your appointment or if you show up so late that the shoot has to be cancelled, you will be charged a $100.00 trip fee that must be paid in full before we can reschedule another shoot. If we arrive at the property and are unable to shoot the home due to lack of electricity, lack of interior access or other issues, the appointment will be cancelled and you will be charged a $100.00 scrap shoot fee that must be paid in full before we can schedule another shoot for you.

Any return trip to the property for reshoots will incur a fee. The minimum reshoot fee is $50.00 plus $5 for each picture that needs to be reshoot.  

In order to avoid a reshoot: 1. Please be sure the property is “photo-ready” and is cleaned and styled to your specifications. 2. Make sure weather conditions are to your liking. 3. Communicate any specific shot requests to us via email prior to your appointment. 4. Purchase the interior lighting upgrade and deluxe image editing option.

Refunds are provided on a case by case basis. Refunds will not be provided in situations where the client was not present at the shoot, the client failed to communicate specific shot requests, the client did not purchase the interior lighting upgrade or the images are not materially different in image quality from those contained in our portfolio.

Services

Your home will be shot AS-IS. We do not provide any cleaning/moving/home staging services. The property must be photo-ready when we arrive.

However, if small items like dry towels, ink pens, or papers are left out we will move them out of frame in most cases. Failure to have your home photo-ready may impact the number of photographs taken. Please review our tips on how to prepare the home. Your photo package includes a specific amount of time for the photo session and an estimated number of images shot. Any return trip to the property for re-shoots will incur a re-shoot fee. The minimum re-shoot fee is $50.00 plus $5 for each picture that needs to be reshoot. Weekend photo sessions are by special request and are subject to availability.

After payment has been received in full, residential photo package images are delivered 24 to 48 business hours via Online download. Typically, photos are delivered between 12pm and 6pm, but may be later depending on our workload. Friday photo session images are typically delivered on Saturday, but Saturday delivery is not guaranteed. Delivery times for all other services is typically two to five business days. A delay in payment will delay the processing and delivery of your images. If you have specific delivery requirements, please contact us prior to scheduling your photo session.

Object removal editing is optional and will incur an additional fee. Examples include: de-cluttering an interior room, removing the agent’s sign from the front yard, or removing a car from a photo. Pricing is based upon the specifics of the client’s object removal editing requests.

More Questions?

Drop us a line.
Copyright © 2021 3D HOMESTEAD. All rights reserved.

Covid-19

response

3D homestead takes this virus seriously. The safety of our clients, agents and home sellers is our top priority.
By offering 3D Virtual tours our hope is to help agents tour and sell properties from the safety of their computers.

We are committed to taking safety precautions everyday on site. We clean our equipment before and after each use, as well as health checks daily (scheduled for work or not) to make sure we stay ready to take on our next client.

Before entering the property, we cover ourselves with gloves, masks, and shoe coverings, that are discarded daily. Your clients are our clients and your safety is our safety.

We’re in this together
-3D Homestead.com